Frequently Asked Questions

Good question! We are offer a wide range of products and services, but we are best known for the printing services we provide to the business community. Services Include: Printing, Promotional Products, Full Service Bulk Mailing, Bindery and Finishing.

We can not always guarantee same day service. Depending on the specifications and quantity of you project we may be able to provide same day service. Please call to discuss further.

Every job is unique and the complexity of the job will determine the time we need. Give us a call and we would be glad to give you a time frame for your specific job. In a hurry? We will do our best to accommodate Rush request with in reason. Generally we like to have at least 5 business days to complete most projects. Some projects can take longer.

No, Wortman Printing Company does not allow customers to provide their own paper.

Yes, we can print as low as 1 sheet but do have a $25 minimum charge.
Request a price quote to get accurate pricing for your project.

Yes, Wortman Printing Company has a minimum $25 charge.

The largest size we can print on our digital press is a 13 x 19 inch sheet.
We do outsource wide format projects, typically is a 3 business day turnaround.

The best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representative. Or since you are here, you can use one of our online estimate request form. Our customer service representative will call to assure we have all the necessary information.

Many of our clients create their own documents and submit them print ready. This saves time and can get your job completed faster. You will need to make sure the files are created to print properly on commercial printing equipment.

The best way to submit a file is to create a PDF file. A PDF file usually contains all of the images and fonts you used to create your file and makes file sharing easier. Commonly used programs such as Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Express, Canva, CorelDRAW, Micosoft Word, Google Doc, Google Sheets. All of these programs can export their finished document as a PDF file. Not all of these programs can add proper bleeds to your file.

When submitting a file, please use our Send A File tab on our website or attach to a order or quote request. This allows you to send larger files than you could normally send as an email attachment and gets them to us faster.

Digital Proofs: We send digital proofs through our Customer Relations Management software for all orders. You will get an email from us with a button that will take you to your customer portal on our Customer Relations Management software. This is separate from our website. The proof will display here, you will need to review carefully for any errors or changes. On the Right Side of the screen you will need to click approve and type your name to sign the proof and submit approval. If you have changes you will need to click the Reject tab and type your changes and submit. You can also delay your decision for another date.

Hard Copy Proofs: Can be requested if you would like to see a physical sample of your project before we print your full order. Hard Copy Proofs must be signed and returned to Wortman Printing.

Submitting a PDF file does not guarantee is will print properly if professional commercial printing standards are not used when constructing the file. Our PDF Preflight application can automatically correct many common file problems, but basic commercial printing standards should be followed to assure the file prints properly:

Resolution should be see for 300 dpi. Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed. Files with higher resolutions are accepted, but higher resolution will not improve the printed quality.

Colors should be set as Pantone colors or in the CMYK mode. Images and text saved in the RGB model may not print properly.

Bleeds must be set correctly in the original document. If your printed piece calls for a border along its edge, you will need to extend that border 1/8" beyond the outside cut line, in order to ensure that it prints properly.

Special effects should be flattened. If your file contains vector-based graphics with transparency or other special effects, it is recommended you provide a file with flattened images and all fonts converted to outlines. Transparent, unflattened artwork and non-outlined fonts may not print properly, resulting in additional charges.

It is recommended that you export your file as a PDF from one of our preferred design programs: Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Express, Canva, CorelDRAW, Micosoft Word, Google Doc.

Mailing List can be sent as an original file from Microsoft Excel, Google Sheets or MAC Numbers.

Image Files such as .png and .jpeg are not acceptable for printing by themselves. However image files can be sent to us to incorporate in to a design that is then exported as a .pdf.

We do also accept original files created in Adobe InDesign, Adobe Illustrator, Adobe Photoshop, and Canva. Each of the programs have special procedures that collect everything into one folder that a printer needs to print the file properly.

To submit a native file from InDesign, Illustrator or Photoshop, use the Package function. Your files must meet the following requirements if they are accepted in native format:

They must be packaged using the Package function found under File.

The Package function will:Include the fonts. Customer must check to make sure all screen and type fonts are included.

Include the links and graphics.

Customer must check to make sure all screen and type fonts are included in a Fonts folder.

The graphics used must be at the proper resolution for commercial printing.

The RGB colors used must be either Spot (Pantones) or CMYK.

Proofs printed by the customer must accompany the file including separations if the file is to be printed on an offset press.

For Canva files please see our how to export guide under the support tab.

Creating your own file for print can save you money, but we do want to remind you that we have professional graphic designers on staff who can provide the creative input you need to get your printed project noticed. They also construct the file so it will print properly. Our designers may be able to get your project done faster and more economically that it would have been doing it yourself. Let’s discuss whether it would be to your advantage for us to be involved in the design of your project from the beginning.

Creating your own document does eliminate typesetting and design charges, but there may still be prepress charges required to get your file ready to be printed on commercial printing equipment.

No, Wortman Printing Company does not offer Fax services.

These files are best accepted as PDF files. But if you must submit a Microsoft Word file, it can only be printed directly to a digital printers. We cannot guarantee the resulting file.

Font substitution may occur and cannot be corrected.

Line and page ends could change resulting in additional pages and additional printing costs.

Tab setting could change resulting in bad line breaks.

Color will print as is and cannot be corrected.

You can export your word document as a .pdf by going to File- Export - Create PDF.

If for any case the file you submit prints incorrectly during the proofing process, we will notify you immediately. At that time, you will have the opportunity to correct the file and resubmit a new digital file. For a fee, we can correct most problems and will be able to give you an estimate.

Printers and monitors produce colors in different ways. Monitors use the RGB (red, green, blue) color model for a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model and can only produce about 85 to 90 percent of the colors on the screen. This means that you could notice a difference in color from the monitor and what appears printed on paper.